Refund Policy
- Refuse to return goods
Because funeral products are customized products, we don’t accept refunds or returns.
- Special circumstances
If the goods you receive have quality problems or are inconsistent with the description of the goods you ordered, please contact our customer service team in time and we will handle them for you as soon as possible.
For the return of goods caused by damage or loss in the process of shipping, we will negotiate solutions according to the individual circumstances to ensure your rights.
- Other instructions
Please make sure that you pack your goods carefully when you return them to avoid additional damage during transportation.
We reserve the right to refuse a refund for any unauthorized return.
We reserve the right to modify the return policy according to the actual situation, and will publish any changes on the website in time. - Contact us
If you have any questions about our return and refund policy or need further assistance, please feel free to contact our customer service team at : zhongxianquan244@163.com. We are here to provide you with support and assistance to ensure a pleasant and smooth shopping experience.